This policy applies to purchases of credit packs and, where offered, subscriptions within TaurEye.
Credits and subscriptions are digital products delivered to your account immediately on successful payment. Once credits have been added to your balance, they are generally non-refundable, as the digital goods have been delivered.
If you were charged but credits were not delivered, or you were charged more than once for the same order, we will refund the affected amount. Contact support@taureye.com with your payment reference.
Where a recurring subscription (e.g. TaurEye Pro) is offered, you may cancel at any time; cancellation stops future renewals and access continues until the end of the current paid period. Part-period amounts are non-refundable unless required by law.
Email support@taureye.com from your registered address with your order/payment ID and the reason. Eligible refunds are processed to the original payment method, typically within 5–7 business days after approval (gateway timelines may vary).
For any billing question, reach us at support@taureye.com.